If a customer wants to return any products purchased from us that have been delivered, received and accepted in good order, as permitted by law, it is at our absolute discretion to accept or reject this request if the reason for return is:

• Change of mind
• Ordered wrong product
• Did not like the product
• No longer requires the product

Best World Australia will only consider accepting returns for credit or exchange within thirty (30) days of the purchase date. In the event where return is accepted, it will be subject to:

• Item being returned to our warehouse in original condition and packaging deemed saleable as a brand-new item. If, upon arrival to our warehouse, it is not in its original condition and packaging, a return for credit or exchange will be rejected and the Customer will need to organise for the Product(s) to be picked up from our warehouse, at their own cost.
• The Customer bearing full cost of the return or Customer returning the Product(s) at own cost.
• Restocking fee of 20% based of the Product invoice value.

Please note that Return, Credit and/or Exchange requests will only be accepted:

• Within thirty (30) days of the purchase date.
• Where the product is in its original packaging, including all components and accessories; and deemed saleable as a brand-new item.

Exchange of products are governed by the same terms and conditions as Returns. Every product accepted for exchange must be returned and checked. Once inspected and accepted, the Customer will receive credit for their next order or we will return the money to you in the same form as we received it, as soon as reasonably practicable but in any event no later than fourteen (14) days from the date when we accept that repayment is due.

Some Products offered through this Website may be offered with a 30-Day Money Back Guarantee. Where a Product is stipulated to come with a 30-Day Money Back Guarantee, you may obtain a refund for the purchase price of the whole or part of the Product which has been returned, provided that the returned Product has not been damaged following acceptance of delivery or been subject to wear and tear making the Product unsaleable as a brand-new item.

To obtain a refund on registered Products to which the 30-Day Money Back Guarantee applies, please:

• please email request and all relevant information to sales@bestworld.com.au.
• Once reviewed and advised, please return the Product to our warehouse in original condition within 30 days of purchase, in its original packaging, including all the components and accessories that were delivered with the original Product

The Customer is responsible for all transport, delivery and shipping charges to return the Product(s) to our warehouse. The Product(s) must be received by us within 30 days of purchase for the refund to be claimed. The Product delivery cost to the Customer will be deducted from the refund if it was delivered to the Customer free of charge. Our 30-Day Money Back Guarantee is in addition to, and does not affect, any rights or guarantees which the Customer may otherwise be entitled to under the C&C Act or any other applicable consumer legislation.

If you are a consumer of our goods or services, within the meaning of Schedule 2 of the Competition and Consumer Act 2010 (C&C Act), then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:

• We will repair or replace the goods or any part of them that is defective; or
• Provide again or rectify any goods, services or part of them that are defective; or
• Wholly or partly reimburse you if they are defective.

As a consumer under the C&C Act you may be entitled to receive notices under Schedule 2 Section 103 of the C&C Act. In that regard:

• If you are a consumer within the meaning of Schedule 2 of the C&C Act and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under Schedule 2 section 103 of the C&C Act.
• If we are the repairer of goods capable of retaining user-generated data, then we hereby give you notice that the repair of those goods may result in the loss of the data.
• If we are the repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods or parts of the same type rather than being repaired.

We undertake to reimburse you for any Product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged Product, you must contact us within 7 days of the delivery. We strongly advise that you sign the delivery docket ONLY when you have carefully inspected the delivery and acknowledge that you have received your order in full, in good condition and without any damage. If you are unable to carefully check your delivery for any reason, we recommend signing the delivery docket with additional disclaimer stating ‘Subject to checking upon unpacking’. Failure to do this, will complete your delivery and any possible damage discovered afterwards will be deemed as caused whilst in your possession. In those circumstances, no right of reimbursement will be acknowledged and responsibility for any damage to the Product will be considered subject to any statutory guarantees which may apply pursuant to the C&C Act.

The warranty will be rejected and voided if the Product:

• Is mishandled, modified, tampered with, abused, physically damaged, or improperly installed.
• Was damaged by power surges, electrical faults, or lightning strikes.
• Displays evidence of user-inflicted damage.
• Was not installed according to the manufacturer’s instructions or was damaged due to incorrect installation.
• Has been repaired or altered by anyone other than an authorised representative.
• Fails due to improper storage, abnormal conditions, neglect, accidents, or "Acts of God."
• Has damage from spills (liquids/chemicals), dust, cigarette smoke, or extreme temperature/humidity.

Best World Australia will not assume responsibility for uncollected warranty products beyond thirty (30) days of customer being issued with a Product Collection Notification. Any products uncollected within the specified timeframe will be disposed of in adherence with the Australian Consumer Law.

Mirrors & LED Mirrors

LED Mirrors – 2 Years (24 Months)

All LED Mirrors are covered by a 2-Year (24-Month) Limited Warranty from the date of purchase.

This warranty covers defects in:

• Mirror glass
• LED lighting components
• Electrical wiring and drivers
• Touch sensors and demister pads (where applicable)
• Manufacturing faults in materials or workmanship

If a defect occurs within the 24-month warranty period under normal domestic use, we will, at our discretion:

• Repair the product;
• Replace the product or defective component; or
• Provide a refund if repair or replacement is not available.

Standard (Non-LED) Mirrors – 2 Years (24 Months)

All non-LED mirrors are covered by a 2-Year (24-Month) Limited Warranty from the date of purchase.

This warranty covers:

• Manufacturing defects in mirror glass
• Silver backing defects
• Structural or frame defects (if applicable)
• Manufacturing faults in materials or workmanship

If a defect occurs within the 24-month warranty period under normal domestic use, we will repair, replace, or refund the product in accordance with Australian Consumer Law.

Installation Requirements (LED Mirrors Only)

• LED mirrors must be installed by a licensed electrician in accordance with Australian electrical standards.
• Installation must follow the supplied instructions.
• Proof of licensed installation may be required for warranty claims.

Failure to meet these requirements may void the LED warranty.

Warranty Claim Process

All products claimed under warranty must be returned to our Melbourne warehouse for inspection and assessment.

If a fault is confirmed:

• The product will be repaired where possible; or
• Replaced if repair is not feasible; or
• Refunded in accordance with Australian Consumer Law if repair or replacement is not available.

Customers are responsible for safely packaging and returning the product to our Melbourne warehouse. We recommend retaining original packaging where possible.

If the warranty claim is confirmed as valid, we will advise whether return shipping costs will be reimbursed or covered.

What Is Not Covered

Our warranty does not cover:

• Incorrect installation
• Installation not performed by a licensed electrician (for hardwired LED mirrors)
• Damage caused by misuse, accidents, negligence, or impact
• Power surges or electrical faults not related to product manufacturing
• Water damage due to improper sealing or installation
• Unauthorised repairs or modifications
• Commercial use unless agreed in writing

Normal Wear and Tear

This warranty does not cover normal wear and tear, including but not limited to:

• Discolouration or fading of mirror backing or frame finishes
• Minor corrosion or deterioration due to environmental exposure (including humidity, coastal air, or cleaning chemicals)
• Light scratches, marks, or surface abrasions occurring after installation
• Gradual reduction in LED brightness over time
• Age-related cosmetic changes that do not affect product functionality
• Normal ageing and cosmetic changes that occur through regular use are not considered manufacturing defects.

Customers are required to inspect all products upon delivery and before accepting them. If a product is found to be damaged in transit, this must be reported immediately. The decision to collect damaged products from the customer’s premises is at the absolute discretion of Best World Australia. Due to operational safety requirements, we are unable to collect damaged glass or mirror products. In such cases, it is the customer’s responsibility to safely dispose of the damaged product at their own discretion.