30-Day Change of Mind guarantee

30-Day Change of Mind Guarantee
At Best World, we stand by the quality and value of our products, which is why we offer a comprehensive 30-Day Change of Mind guarantee to ensure your complete peace of mind.

Our commitment is rooted in the belief that our customers deserve a hassle-free shopping experience. We are confident that you will be thoroughly delighted with your purchase, but we understand that sometimes, circumstances change. If you find yourself not completely satisfied with your purchase for any reason, or if you simply change your mind, you have the option to return the product to us.

Returns Period & Refunds
You can initiate a return within 30 days from the date of your purchase, allowing you ample time to evaluate your product. Upon returning the item, you will receive a full refund of the purchase price, which reflects our dedication to customer satisfaction.

Shipping Costs
It is important to note, however, that while we strive to make the return process simple, customers will be responsible for any shipping costs associated with returning the product. This includes the original shipping costs incurred while delivering the product to you, as well as the costs for shipping the item back to us. This policy applies to all sales, regardless of any promotions that may have granted free or discounted shipping at the time of purchase.

How to Claim

If you wish to exercise your rights under the 30-Day Money Back Guarantee, please adhere to the following guidelines:

1. Notification

You must notify us in writing within 30 days from the date of purchase by sending an email to sales@bestworld.com.au.

2. Proof of Purchase

Ensure that you provide us with proof of purchase.

3. Product Condition

The product must be returned in its 'as-new' and original condition. This includes all internal and external packaging, accessories, labels, and manuals being complete and intact. The item should not be used, worn, opened, assembled, or damaged. It must be in 100% re-sellable condition upon our receipt.

4. Photographic Evidence

You are required to send us photos of the product in its original packaging.

5. Return Shipping

You are responsible for the shipping costs associated with returning the item.

6. Warranty Claims

Please note that you are not entitled to make any claims for breach of warranty.

7. Postage Deductions

If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.

Refund Policy

Non-returnable Items

The following products cannot be returned or refunded due to a change of mind:

Products marked as "made to order."
All forms of clearance stock.
Orders intended for commercial or non-domestic use.
Products that have been assembled or used.

Condition for Returns

Best World reserves the right to decline any return or refund for products not in as-new and original condition, including original packing. Items not returned in their original packaging may be subject to damage or soil during transit. Should we accept a return in packaging other than the original, a minimum re-packaging fee of $55 Inc GST may apply at our discretion. In such cases, you are responsible for ensuring the product is packaged adequately to prevent damage during transit.

Packaging Requirements

Best World will not accept any return or refund request without packaging.

Return Process

You are welcome to organize the return independently; however, you must contact us to obtain a Return Authorization (RA) number. If you prefer for us to arrange the return, please schedule it with us in advance. Kindly advise us when our courier can pick up the return, and we will provide you with a Return Authorization (RA) number/label for tracking purposes. Please make sure to print and cover the previous label on the carton box.

Refund Processing

Refunds are generally processed within 7 days of receiving your item back. Thank you for your understanding and cooperation!