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Australia-Wide Shipping
We understand that you are keen to get your hands on our products and realise that faster is always better! We will deliver your order quickly and securely, anywhere in Australia!
All orders placed and completed before 2.00PM Melbourne time, will be dispatched same day – subject to stock availability, Monday to Friday only, excluding public holidays.
We also offer FREE Pick Up from our Melbourne-based warehouse. Contact us to organise you pick up.
Upon Delivery
Upon placing your order, the Authority to Leave option will be automatically applied to your delivery. This means that if you are unable to accept the delivery on the scheduled day, the delivery driver will leave your package in a safe and secure location.
However, if the driver is unable to identify a suitable and secure location to leave your order, it will be returned to the shipping depot. In this situation, a re-delivery will be arranged, and an additional fee of $35.00 will be charged to your account.
Once you receive your order, we kindly ask that you take a moment to thoroughly inspect the items. Please verify that you have received the correct products, ensure that your order is complete, and confirm that all items are in good condition and free from any damage.
If you discover any damage after delivery, please take clear photographs of the affected items and promptly email us at sales@bestworld.com.au with detailed information regarding the issue.
Please note that if we are not notified of any faults or damages within 48 hours of delivery, we will assume that you have accepted the delivery in good condition. As a result, we may not be able to guarantee a replacement for any damaged items reported after this timeframe. Thank you for your understanding and cooperation.Normal Courier Delivery – Curbside Service
All normal courier deliveries for bulky and large items are for Curbside Service delivery, performed by one person. This service is limited to the packaged shipment to be brought roadside or to the end of the driveway. This service does not include taking products up a flight of stairs or into difficult to access areas. It is the courier’s decision, based on their sole discretion, to provide any assistance beyond Curbside Delivery.
Bulky and Heavy Items
Curbside Delivery applies to all products where any single box exceeds 30kg in weight.
In such instances, goods will be delivered in a truck equipped with a tail gate, making it easy to remove items off the truck. No forklift is required to accept delivery. We strongly recommend having several people ready to assist with accepting delivery for this type of delivery service.
Specialised Courier Delivery – Site to Site
Specialised delivery service can be arranged when site-to-site delivery is required. This premium service is designed to make use of vehicles with hydraulic tailgates, as well as two or more people performing the delivery. This type of service is ideal when freight requirements include unpacking and/or positioning delivered products on-site as instructed. Please contact us to arrange a quotation for this service.
Changing Delivery Address
Occasionally, there may be a need to change the delivery address once the order has been placed and completed. In such instance, please notify us of the changes as soon as possible, preferably within few hours of placing the order.
In cases where:
- The order has not yet been dispatched from our warehouse upon receiving your notification, changing the delivery address will immediately be facilitated. Please note that the change might affect shipping costs. Our team will inform you of any applicable shipping cost changes.
- The order has already been dispatched from our warehouse, the change of delivery address will be subject to redirection fees and possibly different timeframes, depending on new destination. Our team will contact you to discuss additional charges with you. If we cannot reach you in time, the order will be delivered to original address at original cost.
Shipping Delays and Failed Delivery Attempts
On rare occasions, deliveries may be delayed or may fail entirely. When this occurs, the shipping service provider will try to communicate with the receiver (this person may be different to the Purchaser). Our operations team is only contacted by the shipping service provider when they are unable to get in touch with the identified receiver. Here are some common causes for shipping delays and failed delivery attempts as well as resolution options.
- Missing Delivery Street Address. We can only ship small orders via Australia Post eParcel to PO BOX addresses or Parcel Lockers. If the order placed is bulky and/or large, we can only deliver to the Street Address. In this instance, we will attempt to contact the Purchaser to obtain the needed information.
- Missing Delivery Contact Number. Our assigned delivery drivers and our operations team require a contact number in case they need to contact the identified receiver for any concern regarding the delivery.
- Delivery Address Unattended. When no one is present at the delivery address to receive the order when it arrives via Australia Post eParcel Service or Express Post eParcel Service delivery, a card will be left for the Receiver advising pick up of the parcel from the local Post Office. If the order is being delivered via Courier, a card will be left with contact details for the receiver to arrange re-delivery. A fee of $35.00 will be charged for every re-delivery attempt.
- Incorrect Address. It is the Purchaser’s responsibility to checks that the correct delivery address has been entered before finalising the order. In the event delivery was attempted to an incorrect address provided by the Purchaser, a re-delivery and change of delivery address fee will be charged.
Products Damaged in Transit
Best World Australia is a distributor of quality, leading-edge variety of products. It is important to understand that we do not directly offer or provide any shipping or delivery services. All shipping and delivery services we organise are strictly at the request of and on behalf of the Customer. Whilst we only engage the most qualified and experienced couriers and shipping service providers, damage may occur in transit due to circumstances that are beyond our direct control. To minimize and avoid risk of goods lost or damaged in transit and to reduce the time and inconvenience of rectifying issues relating to damage in transit, we highly recommend obtaining Optional Shipping Insurance Cover.
Once you receive your order, we kindly ask that you take a moment to thoroughly inspect the items. Please verify that you have received the correct products, ensure that your order is complete, and confirm that all items are in good condition and free from any damage.
If you discover any damage after delivery, please take clear photographs of the affected items and promptly email us at sales@bestworld.com.au with detailed information regarding the issue.
Please note that if we are not notified of any faults or damages within 48 hours of delivery, we will assume that you have accepted the delivery in good condition. As a result, we may not be able to guarantee a replacement for any damaged items reported after this timeframe. Thank you for your understanding and cooperation.
Shipping Insurance
We use only the most qualified and experienced couriers and shipping service providers in the industry. Whilst lost or damaged in transit orders are rare and unlikely, having shipping insurance cover offers not only security and peace of mind but assurance of a timely replacement or refund without any additional cost.
Our exclusive and unique Optional Shipping Insurance cover is pegged at 1.5% of your order’s subtotal value. For example, an order with a subtotal value of $1,000.00 will attract Optional Shipping Insurance fee of up to $15.00. Furthermore, there is No Excess Fee on any approved and resolved claim.
Our incredible Optional Shipping Insurance offer is exclusively available to our customers who have requested us, on their behalf, to facilitate coverage for the delivery of their order with one of our trusted shipping service providers. Unfortunately, we are unable to offer Optional Shipping Insurance for any order elected for free pickup by the Purchaser or someone who will do this on his or her behalf.
Our Optional Shipping Insurance cover begins the moment our trusted shipping service provider or agent has taken possession of the products from our warehouse, as per request and on behalf of the Customer. The shipping service provider confirms that the product or products they have taken into possession are in original and in undamaged condition for and on behalf of the Customer. The Optional Shipping Insurance ceases upon the delivery of the shipment to the address specified by the Purchaser.
Why Choose the Optional Shipping Insurance?
Choosing the Optional Shipping Insurance is a smart and sensible choice that provides you with a guarantee that your order and your investment is 100% safe and secure. This is particularly beneficial in situations where the statutory consumer guarantees under the Australian Consumer Law may not apply, including where the Products you have ordered are not Products ordinarily acquired for personal, domestic or household use.
In the rare instance that your order is lost or damaged in transit, our team will be there to provide help, support and assistance to have your valid claim processed fast and a replacement shipment dispatched without delay.
Pick Up
Customers are welcome to arrange Free Pick Up from our Melbourne-based warehouse. Please call in advance to ensure that your order is picked and packed for you.
Generally, orders are ready for collection within 24 hours of receipt of payment. For those urgent situations where the product is required sooner rather than later, please contact us and we shall endeavour to meet your time requirements.
Orders can be picked up Monday to Friday between 9:30am and 3.30pm from our warehouse at:
Please ensure that you bring your Order Confirmation and have adequate space in your vehicle, as well as the means of securing your load.