We are a fully Australian-owned and operated company, proudly committed to supporting local industry and providing high-quality products and services to our customers. Our Head Office, warehouse, and showroom are conveniently located in Carrum Downs, Victoria approximately 40 kilometres from Melbourne’s Central Business District. This strategic location allows us to efficiently serve our clients and maintain close ties to the vibrant Melbourne community.

At the heart of our operations is our dedicated and experienced local team. Each member is passionate about their role and brings extensive expertise to the table, ensuring that every aspect of our service meets the highest standards. From the initial stages of product development and rigorous testing to the final stages of delivery, we oversee each process meticulously. Our aim is to guarantee your satisfaction at every stage, providing you with the confidence that you’re receiving not only top-quality products but also exceptional customer service. We believe in fostering relationships built on trust, reliability, and a commitment to excellence.

We fully understand your enthusiasm to receive our products, and we share your sentiment that faster delivery is always more desirable! To accommodate this, we are dedicated to ensuring that your order is delivered promptly and securely, no matter where you are in Australia.

To enhance your experience, we offer a streamlined order process: all orders placed and finalized by 2:00 PM Melbourne time will be dispatched on the same day, subject to stock availability. This efficient service is available from Monday to Friday, excluding public holidays, enabling you to receive your items as swiftly as possible.

For those who prefer a more hands-on approach, we also provide the option to arrange for Free Pick Up directly from our well-organized warehouse in Carrum Downs, Victoria. This allows you to collect your order at your convenience, saving on delivery times and giving you immediate access to our quality products. We are here to make your experience as seamless and satisfying as possible!

At Best World, we prioritize quality and reliability in everything we offer. All products sold by our company are rigorously certified and tested to meet established standards, ensuring that you receive only the best. Additionally, every product comes with a Warranty for your peace of mind.

We proudly provide a 1-5 Year Warranty on all of our products. The warranty period will depend on the specific product. This reflects our commitment to customer satisfaction and product excellence.

We encourage you to carefully review the Warranty Terms listed in each product’s description before completing your purchase. This way, you can make an informed decision and enjoy your new products with confidence, knowing that we stand behind them fully.

At Best World, we stand by the quality and value of our products, which is why we offer a comprehensive 30-Day Change of Mind guarantee to ensure your complete peace of mind.

Our commitment is rooted in the belief that our customers deserve a hassle-free shopping experience. We are confident that you will be thoroughly delighted with your purchase, but we understand that sometimes, circumstances change. If you find yourself not completely satisfied with your purchase for any reason, or if you simply change your mind, you have the option to return the product to us.

You can initiate a return within 30 days from the date of your purchase, allowing you ample time to evaluate your product. Upon returning the item, you will receive a full refund of the purchase price, which reflects our dedication to customer satisfaction.

It is important to note, however, that while we strive to make the return process simple, customers will be responsible for any shipping costs associated with returning the product. This includes the original shipping costs incurred while delivering the product to you, as well as the costs for shipping the item back to us. This policy applies to all sales, regardless of any promotions that may have granted free or discounted shipping at the time of purchase.

We recommend that you retain proof of shipping when returning your item, as this can provide tracking information and assist in ensuring your return is processed without delay. Should you require any assistance during the return process, our customer service team is always here to help.

At Best World, your satisfaction is our priority, and we strive to provide not just exceptional products but also a seamless shopping experience that you can trust. Thank you for choosing us!

If you wish to exercise your rights under the 30-Day Money Back Guarantee, please adhere to the following guidelines:

1. Notification: You must notify us in writing within 30 days from the date of purchase by sending an email to sales@bestworld.com.au.
   
   
2. Proof of Purchase: Ensure that you provide us with proof of purchase.
   
   
3. Product Condition: The product must be returned in its ‘as-new’ and original condition. This includes all internal and external packaging, accessories, labels, and manuals being complete and intact. The item should not be used, worn, opened, assembled, or damaged. It must be in 100% re-sellable condition upon our receipt.
   
   
4. Photographic Evidence: You are required to send us photos of the product in its original packaging.
   
   
5. Return Shipping: You are responsible for the shipping costs associated with returning the item.
   
   
6. Warranty Claims: Please note that you are not entitled to make any claims for breach of warranty.
   
   
7. Postage Deductions: If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.
   

Non-returnable Items: The following products cannot be returned or refunded due to a change of mind:

• Products marked as “made to order.”
  
• All forms of clearance stock.
  
• Orders intended for commercial or non-domestic use.
  
• Products that have been assembled or used.
  

Condition for Returns: Best World reserves the right to decline any return or refund for products not in as-new and original condition, including original packing. Items not returned in their original packaging may be subject to damage or soil during transit. Should we accept a return in packaging other than the original, a minimum re-packaging fee of $55 Inc GST may apply at our discretion. In such cases, you are responsible for ensuring the product is packaged adequately to prevent damage during transit.

Packaging Requirements: Best World will not accept any return or refund request without packaging.

Return Process: You are welcome to organize the return independently; however, you must contact us to obtain a Return Authorization (RA) number. If you prefer for us to arrange the return, please schedule it with us in advance. Kindly advise us when our courier can pick up the return, and we will provide you with a Return Authorization (RA) number/label for tracking purposes. Please make sure to print and cover the previous label on the carton box.

Refund Processing: Refunds are generally processed within 7 days of receiving your item back. Thank you for your understanding and cooperation!

Best World brand has established itself as a symbol of high quality and exceptional value in the marketplace. Our commitment is to ensure that every customer experiences the perfect blend of affordability and excellence. We are dedicated to offering a wide range of discounted quality products to our customers across Australia, making accessible premium options that meet their needs and preferences.

Our Best Price Guarantee ensures that if you find the same item at a lower price from any Reputable Australian store or online retailer, we will match and beat that price!

Here’s how it works:

• Record competitor’s pricing
• Contact us to discuss your needs and provide the competitor’s price.
• Make your purchase from us and enjoy the savings!

Terms & Conditions:

• The item must be brand new, not factory-reconditioned, soiled, or demo models. All features, accessories, warranties, and model numbers must be identical.
• The seller offering the lower price must have the item available in stock for immediate dispatch.
• The seller must be a reputable store or online retailer and adhere to Australian laws (i.e., must be an Australian site to ensure your protection under Australian consumer protection legislation). We reserve the exclusive right to determine what constitutes a reputable seller. Our assessment will be based on reasonable factors including whether the competitor has an Australian phone number, address, and ABN, as well as whether their products are stocked in Australia or shipped from overseas upon order.
• The item must be available for individual purchase (not as part of a bundled offer).
• This offer does not apply to auction items.
• Delivery and any additional fees and charges will be taken into account.
• All Best Price Guarantee requests must be made prior to the purchase.
• The Best Price Guarantee does not apply to resellers.
• We reserve the right to reject any Best Price Guarantee claims where we believe the submitted competitor’s quotation is not genuine.
• This offer does not apply to lower prices being offered on our own website due to price reductions or sale discounts which are given from time to time.
• As a condition of this Policy, we reserve the right to limit a customer’s entitlement to purchase a maximum of one unit of any item which has been the subject of this Policy, at the price calculated according to our Lowest Price Guarantee. We may, at our sole discretion, waive this right on request and allow more than one unit to be purchased at this lower price.
• Prices that we offer as part of the Best Price Guarantee cannot be used in conjunction with other discounts or promotional coupons.
• Best Price Guarantee is subject to change without notice, but any changes will always be published on this page.
  

Customers are welcome to arrange Free Pick Up from our Melbourne-based warehouse. Please call in advance to ensure that your order is picked and packed for you.

Generally, orders are ready for collection within 24 hours of receipt of payment. For those urgent situations where the product is required sooner rather than later, please contact us and we shall endeavour to meet your time requirements.

Orders can be picked up Monday to Friday between 9:30am and 3.30pm from our warehouse at:

Please ensure that you bring your Order Confirmation and have adequate space in your vehicle, as well as the means of securing your load.